When a complaint is not resolved through early resolution, it can be assigned to a Human Rights Officer for a neutral investigation. The officer gathers information and eventually makes a recommendation about the complaint.
Sources checked September 29, 2026.
Role of the Human Rights Officer
The Commission describes the investigator as neutral rather than an advocate for either party. The officer becomes the point of contact during the investigation.
Gathering evidence
An investigation can include documents, witness interviews, information from the parties and visits to facilities. The scope depends on the allegations and evidence needed.
Investigation report
When sufficient information has been gathered, the officer prepares a report summarizing the complaint and evidence and recommending a next step.
Possible recommendations
A complaint may be recommended for dismissal or, after a full investigation, for referral to a Board of Inquiry. The relevant decision-maker is not automatically bound by the officer's recommendation.
Official sources
- Nova Scotia Human Rights Commission — complaint process
- Nova Scotia Human Rights Commission — Commissioners' decisions
- Nova Scotia Human Rights Commission — Boards of Inquiry